IT support for offices that can't stop for a ticket

What the monthly agreement covers

IT support from us is not a pile of hours you buy in advance. It is a standing agreement. You pay one monthly fee, and we take responsibility for the computers, network, accounts and software your staff use. When something goes wrong, someone who already knows your setup picks it up. When nothing is wrong, we are still patching, checking and cleaning up so the next problem doesn't happen.

• Help desk: staff can call, email or use a portal. Password resets, new hires, departures, printer and scanner trouble and software questions are all covered.
• Monitoring: a small agent on each computer and server reports full disks, failed updates, warning signs from hard drives and security alerts. Our team sees those alerts before your staff feel them.
• Patching: operating systems, browsers, PDF readers and common business apps are updated on a set schedule, and we keep a record of what was installed.
• Network care: firewall, switches and Wi-Fi are kept current and watched. Visitor Wi-Fi stays separate from the network that holds client files.
• Vendor calls: when your internet provider, copier company or software vendor needs to get involved, we make the call and follow up until it is resolved.
• Equipment and subscriptions: we pick, buy and configure new machines and keep an inventory of what you own, when warranties end and what you pay for each subscription.
• Planning: every quarter we sit down with the owner or office manager to go over what was fixed, what is getting old and what belongs in next year's budget.

Support shaped around Lawrenceville work

Lawrenceville's business mix leans toward offices where a stalled computer stops billable work. A few examples we plan around:

• Law offices near the courthouse: Gwinnett's Superior and State Courts have required electronic filing for civil cases since 2019. A scanner that won't produce a clean PDF or a browser that breaks the filing portal can cost a deadline. We keep filing stations, scanners and PDF tools working and tested, and we schedule changes away from trial weeks.
• Bail bond and legal service firms: many work odd hours around the county jail and courts. Remote access needs to be secure and dependable at 2 a.m., not just during office hours.
• Medical and dental offices near Northside Hospital Gwinnett: front desks, practice management systems, imaging software and phones have to work together from the first appointment. We document how each piece connects so one fix doesn't break another.
• Companies along Hwy 316: distributors, contractors and service firms often add people faster than they add process. We bring new staff online with a ready-to-use laptop and the right access on day one.

Remote by default, on site when it matters

Most requests get solved remotely during the same call. If a problem needs someone physically there, for example a dead switch, a new suite near GJAC or a reception area rewire, an engineer drives out from our Alpharetta office. We group planned visits so offices in Lawrenceville, Dacula and Snellville get regular, predictable time on site.

Moving off the part-time arrangement

Many offices we meet have a staff member or an outside tech who has handled IT for years. That person usually knows a lot that was never written down. Before we change anything, we sit with them and record it: admin logins, domain and DNS settings, firewall rules, software vendors and the odd workarounds that keep things running. If you are leaving another provider, we coordinate the handover directly so nothing gets lost.

In the first month we install monitoring everywhere, handle the urgent findings from the review, remove accounts for people who no longer work there and give your staff one clear way to ask for help. After that, the work becomes routine maintenance and steady improvements, with a written record you can check at any time.

Cost

Your monthly price depends on the number of people and devices and the services you include. You get it in writing after the review. Bigger one-time jobs, like a server replacement or moving to a new building, are quoted separately before any work starts.

Questions about it support